Recent thoughts and media appearances
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An introduction to customer identity and access management
When I started at Salesforce nearly a decade ago, I was intrigued by the potential of combining customer engagement data and services with identity. Back then customer identity and access management (CIAM) was newish. The amount I didn’t know was staggering and frankly I still have a lot to learn.
But have over the years learned a few things. Some things I learned through my product customers. Some I learned through my internal customers who used my technology (and engineering teams) to run a CIAM for Salesforce. Taking those lessons, combining them with what I have learned from people like Vittorio Bertocci, Michiel Stoop, and Andrew Cameron, I am thrilled to write this Introduction to Customer Identity and Access Managment.
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What it takes to give a keynote
From time to time, people ask me about my presentation techniques. More often than not, they aren’t actually asking me about how I grow ideas for presentations, build decks, or rehearse. (No one, btw wants to hear about the rehearsals.) What these people are really asking is for is, “What do I need to do to keynote at a conference?” Instead of pointing them to the article I wrote a while ago, I need to show them this picture.
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Identity Week DC with Identity at the Center #237
Not only did I have the please of being back on the Identity at the Center podcast, but I got to co-host AND Steve “Hutch” Hutchison was the guest. Hutch is an old friend/colleague/client. He’s the Director of Security Architecture at the Mitsubishi Bank of Tokyo and is absolutely one of the smartest people in identity - not just from a 1s and 0s perspective but from a practical application perspective. We talk about everything from what does an identity architect do to Microsoft Entra to Dungeons & Dragons! Check it out for yourself!
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Ceremonies
Each of us perform countless ceremonies throughout our days. Those series of acts the perform with steps prescribed by ritual or convention. This is true in both the the analog and digital worlds. But when it comes to how we are known to others, the ceremonies that we do in in the digital world differ greatly from those in the analog world… and that leads to real problems.
I was introduced to the notion of ceremonies in the digital identity space by my good friend, Kim Cameron. In a quiet moment at the Europe Identity Conference many years ago, we talked about fundamental changes coming to how one identifies oneself to an online service. With loving remembrance, I pulled on threads from that memory combined with strong influences of my friend and mentor, Bob Blakley’s, foundational talk on recognition.
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EIC Keynote: Ceremonies
Each of us perform countless ceremonies throughout our days. Those series of acts the perform with steps prescribed by ritual or convention. This is true in both the the analog and digital worlds. But when it comes to how we are known to others, the ceremonies that we do in in the digital world differ greatly from those in the analog world… and that leads to real problems.
I was introduced to the notion of ceremonies in the digital identity space by my good friend, Kim Cameron. In a quiet moment at the Europe Identity Conference many years ago, we talked about fundamental changes coming to how one identifies oneself to an online service. With loving remembrance, I pulled on threads from that memory combined with strong influences of my friend and mentor, Bob Blakley’s, foundational talk on recognition.
Read more
